Usability process improvement and capability assessment
نویسندگان
چکیده
The usability maturity of two organisations was assessed using the model in ISO TR 18529 to identify the need for usability process improvement. The results were used to select simple user-based methods implementing the recommendations in ISO 13407 and were applied in trial development projects over a 12-month period. A second usability capability assessment at the end of the trial demonstrated an increase in usability maturity. In both cases the results were judged to be highly beneficial and cost effective, and the selected methods are now being formally incorporated into the organisations' development processes.
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